Not sure if it's related but the internal mic also stopped working a few months ago, and I've been using a USB headset mic instead. Realtek (in device manager, my driver page said Realtek) SP85691 (this is also the name of the original file I downloaded, so not sure why the other two folders are there) But I still don't have the cam in devmgr.įYI, other choices the downloaded file unpacked were:
I went to C:\SWSetup\SP85691\Realtek and ran setup.exe, which seemed to install it, and I rebooted. But why does HP suggest to update a driver for a device non phisically present. But obviously, if I do not have phisically an IR camera, the driver installation will fail. The driver unpacks to C:\SWSetup, which leaves a bunch of folders and subfolders and no instructions (unlike what the driver website says, which is follow the onscreen instructions). I hane NO issue with the IR camera, the only issue is that HP support assistant proposed me to update the driver for IR Camera, and the update fails. I downloaded HP Universal Camera Driver for my laptop model from: I don't think that's required though is it? I think that's one of the many default apps Windows installs that either I or my work tech support removed, as they did remove several of them through pushed updates not long after we got these laptops. I have no camera app under Settings > Apps > Apps & features > Camera.
Settings > Privacy > Camera > "Let apps use my camera" is checked. I clicked action>scan for hardware changes, but it didn't work. Then also as suggested, I removed the device (and driver) from device manager, and rebooted, but Windows didn't reinstall the cam and now it's gone. But the cam still wouldn't work.Īs suggested by online guides, I tried clicking roll back driver, but after asking if I really want to, and clicking yes, it wouldn't do anything. Then under View, I checked show hidden devices and Imaging devices appeared, with my cam in it. Under device manager, I had no "Imaging devices" listing, and no cam under "Sound, video and game controllers". If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.One day my integrated webcam worked, the next day it didn't and hasn't since. If Windows Update says your device is up to date, you have all the updates that are currently available Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. Select the box next to any updates you want to install, and then click Download and install. Updates with a blue information icon are optional.Ĭlick the update name for a description, version number, and file size. Updates with a yellow information icon are recommended. HPSA will automatically search for all the latest drivers for your NotebookĬlick My devices in the top menu, and then click Updates in the My PC or My notebook pane.Ĭlick Check for updates and messages to scan for new updates. I suggest you download and run the HP Support Assistant from this Link.
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